Returns & Exchanges Policy for Nduna Stores Bulawayo
At Nduna Stores Bulawayo, we want you to be satisfied with your purchase. If you are not happy with your order, please review our Returns & Exchanges Policy below:
Eligibility for Returns:
You may return products within 14 days of delivery.
Products must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items:
Perishable goods.
Custom or personalized items.
Opened or used products.
Return Process:
Contact Us: Email us at [contact email] with your order number and reason for the return.
Approval: We will review your request and provide instructions for the return if it is approved.
Shipping: You may be responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect items).
Exchanges:
If you need to exchange an item, follow the return process and indicate that you would like an exchange.
Once the returned item is received and inspected, we will process the exchange and send the new item to you.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a certain number of days.
Contact Us:
For any questions or concerns regarding returns and exchanges, please contact our customer service team at Email: ndunastoresbulawayo@gmail.com and Phone: +353831809478
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